Petal Talks - FAQ

Payment Questions

1. My credit card payment failed, what should I do ?
2. Which credit cards are accepted ?
3. Is my credit card number secure ?
4. Is there any hidden cost involved ?
5. I think I may have mistakenly paid twice for my order ?

1. My credit card payment failed, what should I do ?

If you receive an error saying that your credit card payment was not successful, no money was taken from your credit or debit card or account, although your details will be stored securely on our system.
Please make sure that you have enough money on your credit card or bank account, and then try again. Alternatively, try an alternate card.
For further help or information, contact our customer care department.

2. Which credit cards are accepted ?

We currently accept

Credit Cards	AMERICAN EXPRESS, MASTER CARD, VISA, DINERS CLUB, CITIBANK E- CARDS, JCB CARDS
Net Banking Transactions	PUNJAB NATIONAL BANK, HDFC, CENTURION BANK, CITIBANK NRI Accounts, CITIBANK Current Accounts, CITIBANK, SUVIDHA Accounts, ICICI Infinity, GLOBAL TRUST BANK, IDBI, I Net Banking, UTI I Connect Net Banking, Federal Bank FedNet

through our retail credit card processing company CCAvenue.com.

3. Is my credit card number secure ?

Yes, your credit card number is absolutely secure. We route your credit card information through very secure 128bit SSL to the authorization server. We don't store your credit card number.

4. Is there any hidden cost involved ?

No There is no hidden cost involved all prices are inclusive of the delivery charges and local taxes.

5. I think I may have mistakenly paid twice for my order ?

Don't panic. We are real people dealing with your orders. If we find two payments for one order, we will first contact you via e-mail to confirm your intentions. We can then simply cancel and refund one of the two payments made. Please e-mail us immediately if you think you have mistakenly paid twice.