| Order Questions | |
1. Can I add a personal message with flowers or gifts? |
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| 1. Can I add a personal message with flowers or gifts? | |
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Yes, you are able to provide a personal message to
accompany your flowers or gifts. This is part of the
check out procedure and may be added either online
or given when calling customer care department. |
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| 2. What happens if I forget my password? | |
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You can request a password reminder by entering your email address on Forgot password link. |
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| 3. Can I order flowers which aren't shown online? | |
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Yes, you can order a customised bouquet or specific flowers by calling customer care department or click on the link “customised bouquet” |
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| 4. I was unable to complete my order on the website, what should I do? | |
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Due to the nature of
the Internet, conditions outside of our control may affect
the use of our website, typical examples of this include,
Internet security software such certain firewalls, cookie
barriers, and company network restrictions. |
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| 5. Can you provide wedding flowers and wedding gifts? | |
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Yes, we are able to send
a variety of gifts. Whether to congratulate the happy
couple or to say thank you to friends and family, suitable
wedding gifts include: |
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| 6. If I order flowers today, can I still have same day flower delivery? | |
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If you complete your
order before our 1pm same-day cut-off time and your order
consists entirely of ‘same-day’ gifts, we
will be able to send your flowers and gifts on the same
day (Monday-Saturday). |
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| 7. Can I send flowers anonymously? | |
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Yes, you can send a message without your name on. We do however ask for your contact details for our records and to ensure that we can reach you if there is a problem or query with your order. |
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| 8. I cannot proceed past "Your Details" during the checkout process? | |
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If you have ordered from
us in the past and are still using the same email address,
you must log-in using your email and password to proceed
with your order. |
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| 9. How can I place the order? | |
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Placing an order on Petaltalks.com is quite simple. Just click on 'Buy Now' button given below the product details. The product gets stored in your shopping cart. You can add as many products in your shopping cart as you wish to. Click on 'Checkout' button given below the shopping cart and fill your details. After that just provide your credit card/debit card/netbanking information and your order is complete. |
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| 10. What if I do not receive an order confirmation via e-mail? | |
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You will receive an order confirmation message via e-mail shortly after Petaltalks receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us to ensure that your order is being processed. |
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| 11. Can I cancel an order? | |
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If your order has not already been delivered, we can easily cancel it before 48 hours to its delivery time. To do so, please contact us. Please note that credit card paid /debit card/netbanking orders may have some penalty(write this only after confirmation of the CCAvenue) |
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