PETALTALKS.COM is committed to customer satisfaction. To help further our customer service efforts, we've provided answers to many of your frequently asked questions.





















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Order Questions

  1. Can I add a personal message with flowers or gifts?
  2. What happens if I forget my password?
  3. Can I order flowers which aren't shown online?
  4. I was unable to complete my order on the website, what should I do?
  5. Can you provide wedding flowers and wedding gifts?
  6. If I order flowers today, can I still have same day flower delivery?
  7. Can I send flowers anonymously?
  8. I cannot proceed past "Your Details" during the checkout process?
  9. How can I place the order?
10. What if I do not receive an order confirmation via e-mail?
11. Can I cancel an order?

 
1. Can I add a personal message with flowers or gifts?

Yes, you are able to provide a personal message to accompany your flowers or gifts. This is part of the check out procedure and may be added either online or given when calling customer care department.
As the message will be will be on a message card, it is important to ensure that you limit the message to a maximum of 255 characters with spaces.

 
2. What happens if I forget my password?

You can request a password reminder by entering your email address on Forgot password link.

 
3. Can I order flowers which aren't shown online?

Yes, you can order a customised bouquet or specific flowers by calling customer care department or click on the link “customised bouquet”

4. I was unable to complete my order on the website, what should I do?

Due to the nature of the Internet, conditions outside of our control may affect the use of our website, typical examples of this include, Internet security software such certain firewalls, cookie barriers, and company network restrictions.
It is important to contact us if you have experienced any issues, as we can either complete your order over the phone, or talk you through the use of our web site. To contact us, please call +91 (080) ____________.

 
5. Can you provide wedding flowers and wedding gifts?

Yes, we are able to send a variety of gifts. Whether to congratulate the happy couple or to say thank you to friends and family, suitable wedding gifts include:
Handtied bouquets
Designer bouquets
Wedding flowers or bouquets and floral arrangements are a little more specialist, and need that personal touch, which we will provide you with utmost care and expertise.

 
6. If I order flowers today, can I still have same day flower delivery?

If you complete your order before our 1pm same-day cut-off time and your order consists entirely of ‘same-day’ gifts, we will be able to send your flowers and gifts on the same day (Monday-Saturday).
If any delivery problems are encountered during the allocation of your order, we will contact you as soon as possible. For this reason, it is important that you provide us with your full contact details when placing your order.

7. Can I send flowers anonymously?

Yes, you can send a message without your name on. We do however ask for your contact details for our records and to ensure that we can reach you if there is a problem or query with your order.

 
8. I cannot proceed past "Your Details" during the checkout process?

If you have ordered from us in the past and are still using the same email address, you must log-in using your email and password to proceed with your order.
If you have forgotten your password, please click here Forgot password.

 
9. How can I place the order?

Placing an order on Petaltalks.com is quite simple. Just click on 'Buy Now' button given below the product details. The product gets stored in your shopping cart. You can add as many products in your shopping cart as you wish to. Click on 'Checkout' button given below the shopping cart and fill your details. After that just provide your credit card/debit card/netbanking information and your order is complete.

10. What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Petaltalks receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us to ensure that your order is being processed.

 
11. Can I cancel an order?

If your order has not already been delivered, we can easily cancel it before 48 hours to its delivery time. To do so, please contact us. Please note that credit card paid /debit card/netbanking orders may have some penalty(write this only after confirmation of the CCAvenue)

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