Our delivery service will normally deliver during business hours – 9am until 9pm. If there is a specific delivery requirement; please detail this on the special delivery section of the order, and we will do our up most to try to accommodate your request.
However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver up until 11pm in exceptional occasions.

As the flowers that you send may be a surprise, it is inevitable that in some cases the recipient may not be available to accept their flowers at the address you have provided.
If this is the case, we will endeavour to try one of the following alternatives:

• Firstly, we may deliver your flower to a neighbour or in a safe place at the address, if this is possible.
• If this is not possible, we will try to deliver the flowers to the address later in the day, or return to the shop.
• If it has not been possible to deliver the flowers, we will leave a ‘note’ to advise the recipient of the action taken, the whereabouts of the flowers and/or the shop's contact name and telephone number.

When contacted by the recipient, we will arrange re-delivery for the same day if possible, next day or an agreed day (of the recipient's choosing).

With the obvious exception of festival/occasion, we are unable to guarantee delivery time preferences due to the demands placed upon our people.
Please detail any preferences on the special delivery section of the order, and we will do our up most to try to accommodate for your request. Please remember that this is a preference, and we cannot guarantee or be committed to any specific delivery time.

Yes, although as we deliver until 9pm and in special cases until 11pm, it is best to wait until after 3pm on the date of delivery before enquiring. Because we are doing the final delivery rounds by this time.
If the delivery has not been made by this time, we should be able to confirm the status of delivery. If this is the case, your flowers will typically be awaiting delivery or re-delivery (having already tried to deliver your flowers or gift).

Yes, we will send an email or call to confirm that delivery has been made. However, if you wish to call, they will help and give the status of your order.

You may use the “Special Delivery Instructions” box located on the Delivery Information Page to request a particular time of day for your delivery. We will do our best to honour your request, however, as we cannot always guarantee the time of delivery.

You can Contact Us 24 hours a day, seven days a week.

All Online Orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail with an explanation, and a phone number to call to speak with one of our customer service department.

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalise your shopping experience, as well as notifying you about special offers, services and enhancements. You can choose to remove yourself at any time. Please check our Security and Privacy section for more information.

For hospital deliveries, please make sure to include the name of the recipient, hospital name and phone number, and room number or ward. Your arrangement will be delivered to the floor nurse (or any duty Dr.), as most hospitals do not allow florists into individual rooms.

Due to the high volume of orders we receive during holiday periods, we strongly encourage that you place your order at least 5 business days before the holiday. Major holidays include New Year’s Eve, Valentine’s Day, Easter, Mother’s Day, Christmas etc.
Please note that delivery of your order during these holidays may occur within a two day from the date you requested. That way you are guaranteed timely delivery before the specific holiday.

Bangalore - For orders to Bangalore, India; we can organise deliveries to hotels, hospitals and work addresses. These will, where necessary, be delivered to the reception or directly to the named recipient.

Our flowers are delivered with a very special care to ensure the freshness with your personalized gift message and care instructions.

We accept address change at least 24 hours before delivery time. This is because there might be some delay in receiving your email and ends to late delivery then. To request a change to your order's delivery address, please contact us

@petaltalks.com
Tel:
Fax:
Mobile:

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please give a call to our customer care department or mail to info@petaltalks.com